Returns & Refunds

Last updated July 27, 2026.

The First-Tub Taste Promise

Trying a new flavor should not feel like a gamble. If the first FORJ flavor you open is not for you, email support@shopforj.com within 30 days of delivery. We will refund the price you paid for one tub.

• The promise applies to a customer’s first order placed directly through shopforj.com.
• It covers one opened tub per customer or household.
• Include your order number and a short note about what did not work for you.
• If the tub was purchased in a bundle or with a discount, the refund is the allocated price actually paid for that tub.
• The refund is issued to the original payment method. Original shipping charges, duties, taxes and import fees are not refundable unless required by law.
• Opened tubs do not need to be mailed back unless our support team specifically asks for them.

Damaged, defective or incorrect orders

If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery. Include your order number and clear photos of the product and packaging. Once reviewed, we will make it right with an appropriate replacement or refund.

Lost shipments

If tracking shows no delivery and your order has not arrived, contact us within 30 days after the estimated delivery date. We will review the shipment and help with an appropriate replacement or refund.

Changes and cancellations

Contact us as soon as possible if an order needs to be changed or cancelled. Once processing has begun, changes or cancellation may no longer be possible.

Other returns

Because FORJ products are consumable dietary supplements, opened or used products are not returnable outside the First-Tub Taste Promise or a damaged, defective or incorrect-order claim. Contact us before sending anything back. This policy does not limit any rights available under applicable law.

Contact

Email support@shopforj.com or write to FORJ, P.O. Box 125, Irmo, SC 29212, United States.